General Terms and Conditions

General Terms and Conditions

The system for booking parking spaces and using the services supplied by Park & Fly Eindhoven BV are governed by the General Terms and Conditions of Business (the ‘General Conditions’) set out below. The version of the General Conditions that is binding is the current version as at the time of the booking.

Article 1 - Definitions

1.1 Park & Fly: Park & Fly Eindhoven BV, a private limited company with registered office at Luchthavenweg 67b, 5657 EA Eindhoven;

1.2 Traveller: a natural person or legal entity that makes a booking with Park & Fly and/or parks their car on a Park & Fly parking facility;

1.3 Parking Period: the period booked in advance by the Traveller in which the vehicle is to be parked by the Traveller, being the period between the start date (including this date) and the end date (including this date) of the parking of the vehicle.


Article 2 – Online contract conditions

2.1 The availability of an online system for reservations imposes no binding legal obligation upon Park & Fly, but represents a non-binding invitation to a Traveller to make a booking or enter into a parking contract.

2.2 By sending the online contract form the Traveller makes a binding offer to make a booking or enter into a parking contract.

2.3 Acceptance of this offer is by means of confirmation from Park & Fly in immediate response to the offer and a check by Park & Fly of the availability of parking spaces (booking confirmation).


Article 3- The parking facility

3.1 By making a booking with Park & Fly that specifies the precise Parking Period and arrival and return times, the Traveller may book a parking space.

3.2 The booking gives the limited right to park the vehicle during the Parking Period on the parking site stipulated in the booking confirmation.

3.3 A specific number of parking spaces are reserved for this parking facility. Park & Fly is entitled to refuse a booking if this booking results in the designated number of parking spaces being exceeded.

3.4 Park & Fly is entitled to refuse any reservation without the need to justify such refusal.


Article 4 - Booking, payment, changes, and cancellation

4.1 The Traveller may book a parking facility up to 24 hours prior to the start date and time of the Parking Period.

4.2 The Traveller must pay for the booking in advance by Ideal, Sofortbanking, Bancontact and Credit Card.

4.3 The Traveller may cancel the booking by e-mail up to 1 hour before arrival at Park & Fly.

4.4 If the Traveller wishes to cancel, the only way to do this is by e-mail to If the Traveller cancels in accordance with section 3 of this article, the booking fee, less €10 administration fee, will be refunded by the same method of payment with which it was paid. If the cancellation is later than the notice period required by Park & Fly, or in the event of a no show, there is no right to a refund of the booking fee.

4.5 Park & Fly will reserve a parking space for the Traveller as from 1.5 hours before, and 4 hours after, the start and end times of the Parking Period specified in the booking confirmation. If the Traveller does not park in the Parking Period in the parking space reserved in the booking confirmation then the booking is deemed to have been unused. In such a case the booking is deleted and Park & Fly is entitled to allocate the parking space to another Traveller.

4.6 One change of booking is permitted free of charge. Changes of booking are possible as from the receipt of the booking confirmation up to 24 hours before the agreed start of the Parking Period. A booking change allows a new Parking Period to be chosen within 12 months of the original start date.

4.7 Park & Fly reserves the right to change its fees. Any change in fees will not affect pre-existing bookings.


Article 5 - Privacy

5.1 Park & Fly adopts high ethical standards and respects your privacy.

For that reason we do not supply your personal data to any third party; it is used only to keep you updated on our annual early booking discount. For more information, please read our privacy statement.


Article 6 - Parking

6.1 The Traveller must park their vehicle on one of the available parking spaces.

6.2 The vehicle must be able to fit within a parking space of 5.00 x 2.50 metres. If the vehicle is larger than this, Park & Fly may refuse permission to park.

6.3 Only the parking of passenger vehicles (excluding trailers) is permitted.

6.4If the vehicle is to be parked in a roofed space this will be indicated on the booking page, including the maximum headroom.

6.5 Within the parking facility the vehicle may not be driven faster than at walking pace.

6.6 Within the parking facility it is not permitted:

– to store fuel and fire-hazardous objects such as fuel containers;

– to leave engines running unnecessarily;

– to park cars with an open fuel tank or fuel cap, or other unsafe condition;

– to stay longer in the parking facility than is strictly needed in connection with parking a vehicle. In particular, camping is prohibited;

– to repair or maintain a vehicle;

– to contaminate the parking facility, especially by washing the vehicle, or the releasing of water, fuel or oil;

– to walk on the carriageway including vehicle entrances and exits, except along footpaths or verges;

– to smoke or light a flame;

– to ride with bicycles, mopeds, inline skates, skateboards, or other vehicle or equipment, or to park any such items in the parking facility;

– to distribute advertising materials.

6.7 The Traveller must also comply with instructions from staff, and observe the traffic markings and signs on site. The Traveller is also bound by the regulations governing the use of the airport and relevant traffic laws.

6.8 The Traveller must immediately notify Park & Fly of any damage they have caused in the parking facility or the installations therein (see Article 8 for details).

6.9 To be able to drive in and out of the parking facility the Traveller must use the access code supplied with the booking confirmation to either:

- input the pin code in the pin code terminal, or

- hold the bar code against the relevant bar-code scanner at the entrance and exit terminals. If as a result of using the said pin code or bar code when entering the parking facility an entry ticket is issued, this entry ticket must be retained as proof of the use of the booked parking space.

6.9 Park & Fly deems the party in possession of the entry code as the party entitled to the vehicle and to use the booked parking space. Park & Fly is entitled, but not obliged, to check this proof. If the entry code is refused, the Traveller should press the ‘help’ button on the entry terminal or contact the general phone number: 0031(0)40 23 50 273. On exiting the parking facility the Traveller must again input the pin code or scan the bar code.


Article 7 - Liability

7.1 The parked vehicle is entirely at the risk of the Traveller.

7.2 Park & Fly is not liable for direct financial loss relating to the vehicle attributed to any deliberate act or gross negligence on the part of Park & Fly or its employees.

7.3 Park & Fly is not liable for any theft, break in, or damage pertaining to the vehicle.


Article 8 – Final provisions

8.1 Unless stipulated otherwise the texts and images on the websites and are copyright and belong to Masters In Parking BV.

8.2 Park & Fly Eindhoven BV is company registered in the Netherlands. Its services are governed by Dutch law.

8.3 Park & Fly Eindhoven BV has its registered office at the industrial estate of Eindhoven Airport. It is registered with the Netherlands Chamber of Commerce under number 17234885. Its VAT number is NL820000966B01.

Park & Fly Eindhoven BV
Luchthavenweg 67b
0031(0)40 23 50 273

Privacy Statement


This privacy statement governs the processing of personal data by Park & Fly Eindhoven B.V., Luchthavenweg 67b, 5657 EA Eindhoven, registered with the Netherlands Chamber of Commerce under number 17234885, ‘the Controller’ herein, also referred to below as ‘us’ or ‘we’ or ‘Park & Fly’. If you visit our website, or purchase any of our products or services, we will process your personal data. We do this to provide you with as much assistance as possible and to achieve our goals.

In this statement we explain the purpose for which, and manner in which, we process your personal data and how you can exercise control over this.


What do we do?

Park & Fly operates car parks around Eindhoven Airport and offers parking facilities via the internet at various airports in the Netherlands and Germany.

We communicate with partners, customers, and our network, for example, by means of newsletters, social media, and websites. Via these marketing channels, personal data such as names, e-mail addresses and browsing history is collated to enable us to provide you with the best information possible about the services of Park & Fly.


What personal data do we process?

Personal data is information that identifies your personal identity and tells something about who you are. We ‘process’ this data when we store it, access it, share it, forward it, or delete it, etc. If you enter into a contract with Park & Fly and/or register yourself to receive e-mails or request quotations or other information via the website or possibly by telephone, we will ask you to complete your company information and/or contact details.

We can also combine the information that you yourself provide on our website or over the phone with already obtained information and information that we obtain automatically from using cookies and other technical means, subject to your consent. For example, we can obtain your IP address, your browsing history on our website, the operating system you use, or what you download from the site. In other words, all information that we can connect with you, even indirectly.


The actual personal data that we process is:

• Name

• Telephone number

• E-mail address

• Company

• Contact history

• Browsing history

• If you receive e-mails from us, we will record your interactions (website visits and clickstream data)

• Invoicing and payment data

We do not process special personal data such as creed or religious belief, race, political or sexual preferences, criminal-law data, trade-union membership, or biometric/genetic or medical history without your express permission.


Why do we process your personal data?

Our goal is to supply you with products and/or services, so we use your personal data primarily to communicate with you and identify you. This means that we use this data for the purposes of drawing up the contract you enter into with us, such as the processing of financial data when you pay for a product, the creating and updating of an account, or if you wish us to telephone you about any question about any service that we supply. The legal basis for this is set out in Article 6 (1) (b) of the General Data Protection Regulation (the GDPR).

In addition, for the purposes of our marketing activities, we will also use your personal data if we consider this could be relevant to you as our customer. For example, we could target our offers and advertisements to you on the basis of your interests as far as you have disclosed these to us, or so that you can participate in promotions or events. We can also use it for sending newsletters and for social media purposes. The legal basis for this is set out in Article 6 (1) (f) of the GDPR.

Lastly, it is possible that we are under a legal obligation to process your personal data. For example, we will process financial data to comply with our accounting obligations. The legal basis for this is set out in Article 6 (1) (c) of the GDPR.



We may send you newsletters by e-mail relating to the products and services you have previously bought from us. In the event that we would like to contact you about other products or services, we would first ask your permission for this. You can withdraw any such permission at any time by checking the ‘opt-out’ box at the end of the newsletters. Your e-mail address will then be placed in a separate list so that we know that you do not wish to be contacted by e-mail.


Obligation to supply data

If we ask you to supply personal data we will inform you each time whether it is necessary or mandatory for you to supply this data and what the consequences, or potential consequences, will be if this information is not supplied. This is always on the basis that Park & Fly does not process more personal data than is necessary for the purposes described above.


Exchange with third parties

We never supply, sell, or lend your personal data to third parties unless we are required to supply it by law, or if you have given your permission for this. To provide our services we engage service providers. These are not ‘third-party recipients’ but ‘processors’. These processors do not use this data for their own purposes and they process personal data only in compliance with the instructions from Park & Fly.


The processors that we engage are:



MailChimp - E-mail marketing software which stores personal data and sends personal e-mails.

Office 365 – Collection of internet services within which personal data is exchanged. This data is then deleted from the service.

Google Analytics - Google Analytics is a Google service that enables statistics from a website to be collated and then reproduced in detail.

Online Success - Lead marketing software by which website visits can be supplemented with commercial data on the basis of an IP address.

Parkres – Booking system

Cardgate - Online payment system

Kiyoh – Independent customer evaluation

SMS services - SMS service

Trengo – Customer communications via live chat


Data within/outside the EEA

[WITHIN/OUTSIDE] Your personal data could be processed by us, or by the service providers we engage, both within the EEA and outside. Currently, data is processed in the following countries: the United States of America and the Netherlands. For these countries we have agreed separate security measures to ensure that your personal data is secure in both countries.


Automated decision-making and profiling

Park & Fly does not utilize automated decision-making and/or profiling.


Storage period

We do not store your personal data for longer than necessary for one of the purposes described above. Under the law there are different storage periods, but you may assume that after two years following your last contact with Park & Fly all your personal data will be deleted insofar as there is no further necessity to process it. We may choose to anonymize the data rather than delete it if this is needed, example, for our statistical analyses.


Securing of personal data

Park & Fly has adopted appropriate technical and organizational measures to secure personal data against loss or any other form of unlawful processing, including:

• Our website and software is SSL certified which means that visitors and users are guaranteed that data, including personal data, is sent via browsers via https, which ensures that the data is coded and secured. SSL (Secure Sockets Layer) is also used, for example, for online transactions (with credit cards).

• Park & Fly has adopted extensive measures covering the procedure to be followed in the case of a data breach. But even more importantly: it has various technical and organizational measures in place to prevent any data breach. We employ reliable systems to comply with privacy legislation regarding the sending of e-mails. We have also entered into data processor contracts with our suppliers. The booking system within which we store the personal data of our customers also complies with privacy legislation and we do not store more information than is necessary. Our website is managed by a reliable hosting party and we ensure there are regular updates of the booking system we use.


Your rights

If we process any of your personal data you have the right to exercise control over this processing as part of your right to privacy. For example, you may request access to the personal data pertaining to you that we have stored, and we can rectify this data for you if you notice a mistake. We can also grant your request to object to, or erase, personal data if the processing is no longer justified, or our manner of processing not justified.

Whatever your request, please contact us and we will assist you free of charge. Our contact details are set out below. Please bear in mind that we cannot always comply with a request because our processing of the personal data may be necessary where, for example, we have not yet finalised the contract, or if we are required under national legislation to store any financial data. In such cases the burden of proof lies with Park & Fly and we will explain to you why we are under any such obligation. In cases where you withdraw your consent to, or object to, direct marketing, we will always comply with such a request. Finally, you have the right to have your data transferred provided that this is technically feasible and we are not faced with a disproportionate cost in carrying out this request.

Finally, we would like to make clear that our role as ‘Controller’ requires us to verify the identity of any person making such requests, and we can therefore ask you for further information. In any event we will respond to every request within four weeks.



Park & Fly reserves the right to make changes to this privacy statement from time to time. Any changes will be implemented on this page. The most recent changes were implemented on 21 June 2018. These changes are announced on our website. Park & Fly can process your personal data for new purposes that have not yet been disclosed to you. In such a case, we will contact you before using your personal data for such new purposes, to notify you of the changes for protecting personal data, and to give you the opportunity to refuse permission for such processing.


Contact details

If you have any questions about this privacy statement or our privacy policy, or wish to exercise your statutory rights, you can contact us by post, telephone, or e-mail, as follows:


Park & Fly Eindhoven BV.
Luchthavenweg 67b
5657 EA Eindhoven
General contact number: 040-2350273